Please reach us at [email protected] if you cannot find an answer to your question.
Do you have a store front?
No, we do not have a store front. For local order pick up, please call our Customer Service Department at (727) 251-2678, Monday-Friday, 9am-4pm EST to place an order and schedule a pick up time.
I have a gunsmithing question. Can you help?
No, HPR Tactical Solutions does not have trained, certified or licensed gunsmiths on staff. We cannot offer you any information on gunsmithing firearms or any firearm part.
For building inquiries please visit the forum websites listed above for answers to your build questions or contact a certified/licensed gunsmith.
Do you ship internationally?
HPR Tactical Solutions does not accept international orders due to U.S. export restrictions. This includes US territories and possessions such as Guam, Puerto Rico, and APO/FPO/DPO addresses. In addition, we will not ship to freight forwarding service addresses.
What is the cost of shipping?
The cost of shipping varies on which shipping service you choose. We ship through carriers UPS, FedEx and USPS. If you choose Best Way we determine the carrier according to the total weight and size of your order vs. the distance you are from our warehouse. However, Best Way does not apply for shipments to Hawaii or Alaska. Please contact our Customer Service Department at (727) 251-2678
for pricing.
The checkout process has an option that will display the shipping fee for addresses in the continental U.S.
Oversized items or individual items weighing under 70 Ibs. will be shipped UPS and items over 70 Ibs. will be shipped Freight. Please contact our Customer Service Department at (727) 251-2678 for exact shipping fees on these orders.
Can you ship this to my State?
If you have a shipping address that is in a state where legal restrictions on certain items are in place, our system will not allow you to place an item in your cart. If you are living in a restricted state please be sure you are logged in under your account, and ensure your shipping address is saved before trying to purchase these items. If you are a Law Enforcement Officer or a retailer with a valid resale license residing in a state with product restrictions, please contact the Customer Service Department at (727)
251-2678 for assistance in placing your order. Proper credentials and current sales tax certification must be sent to HPR Tactical Solutions prior to shipment of your order.
Do I need an FFL?
Most parts on our website do not require an FFL. All items requiring an FFL will be noted in the desciption. If you do not have an FFL, you can contact a local FFL in your area to receive the item and complete the necessary background check to transfer to you.
I need to cancel my order, help?
Canceling your order can be done by emailing us at [email protected] or by calling the Customer Service Department at (727) 251-2678. If your order has already shipped, you may be required to refuse the shipment providing it has not been opened. If opened you will need to pay for return shipping. If you run into difficulty, or would simply like a refund once your shipment has arrived, please request a Return (RMA) through My Account page on the website.
My order shows delivered but it was not?
Contact your shipping carrier (USPS, UPS or FedEx) FIRST then contact our Customer Service Department and let us know the issue. All items purchased from HPR Tactical Solutions is made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We will help provide paperwork and verification of order to the carrier for the claim, but will not be liable to replacement of part(s) until claim is paid by carrier.
What is your return Policy?
Please see our Shipping and Returns page.
How do I return an item?
Please see our Shipping and Returns page.
Where is my refund?
Please see our Shipping and Returns page.